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I Love My Job eNPS blog

eNPS: A Simple Tool for Measuring Employee Satisfaction

At I Love My Job, we believe that a happy workplace is essential for a thriving business. Your people are your strongest asset, your number one fans, and the driving force behind your success. Our mission has always been to help people find jobs they love, and a key part of this mission is ensuring that the workplaces we connect them with are environments where they can truly flourish. We want to introduce you to one of the most effective tools we use to measure and enhance workplace happiness: the Employee Net Promoter Score (eNPS).

What is eNPS?

The Employee Net Promoter Score (eNPS) is a simple yet powerful metric that helps companies measure the overall satisfaction and loyalty of their employees. It is derived from the Net Promoter Score (NPS), which is widely used to measure customer satisfaction. The eNPS asks employees a straightforward question: “On a scale of 0 to 10, how likely are you to recommend our company as a place to work to your friends and family?”

How is eNPS Calculated?

Calculating eNPS is straightforward. Employees are categorised into three groups based on their responses:

ūüďĆPromoters (9-10):¬†These are your most enthusiastic and loyal employees who are likely to recommend your company to others.

ūüďĆ Passives (7-8):¬†These employees are satisfied but not overly enthusiastic. They are neutral and could be swayed by better offers.

ūüďĆ Detractors (0-6):¬†These employees are unhappy and could potentially harm your company’s reputation through negative word-of-mouth.

The eNPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. The score can range from -100 to +100.For example, if 25% of employees are Promoters, 60% are Passives, and 15% are Detractors, the eNPS would be calculated as follows:eNPS = % Promoters – % Detractors

= 25% – 15%

= 10

Why eNPS Matters

At I Love My Job, we understand that when employees love their jobs, they are more productive, innovative, and engaged. A high eNPS indicates a positive work environment where employees feel valued and motivated. Conversely, a low eNPS can be a red flag, signalling issues that need to be addressed to improve employee satisfaction and retention.According to a study by Bain & Company, companies with a high eNPS tend to have lower employee turnover rates and higher productivity levels. The study found that companies with an eNPS of 20 or higher had an average employee turnover rate of just 8%, compared to 28% for companies with an eNPS below 0.

The Importance of Job Satisfaction for Overall Company Success

Job satisfaction is not just a feel-good factor; it has tangible benefits for the overall success of a company. Here are some key points backed by data:

✨ Lower Turnover: Satisfied employees are less likely to leave their current jobs. According to FutureLearn, high job satisfaction leads to lower turnover, saving time and money spent on hiring and training new staff, especially in highly technical fields where the onboarding and training periods can take months.

‚ú® Higher Productivity:¬†Employees who are satisfied with their jobs tend to be more productive. Workleap notes that satisfied employees have a sense of dedication that drives them to work hard to achieve the company’s objectives.¬†This increased productivity directly contributes to the company’s success.

‚ú® Positive Company Culture:¬†A positive workplace culture nurtures purpose in the company’s vision, making team members more likely to feel connected to their job and coworkers. According to Glassdoor’s Mission & Culture Survey 2019, 77% of adults consider a company’s culture before applying to work there.

✨ Loyalty and Word-of-Mouth: High employee satisfaction breeds loyalty to the company. Satisfied employees are more likely to stay loyal and speak highly of their workplace to friends and family, which is invaluable in building a positive company reputation.

✨ Increased Profits: Satisfied employees are more likely to work harder and do better, which can feed directly into productivity and profits. FutureLearn highlights that employees may even turn down higher salary offers elsewhere to stay in a company where they have great job satisfaction.

What is a Good eNPS Score?

While eNPS scores can range from -100 to +100, most experts agree that a score between +10 and +30 is considered “good.” An eNPS of +50 or higher is viewed as excellent, with scores above +80 being best-in-class for employee satisfaction and loyalty towards recommending their company as a great place to work.

Our Commitment to eNPS

We are offering our clients the opportunity to calculate their eNPS free of charge. This initiative aligns with our values of transparency and empowerment, helping us foster trust and ensure the best possible match between candidates and companies.

Conclusion

At I Love My Job, we are dedicated to making a positive impact on the world of work. By leveraging tools like eNPS, we can ensure that the jobs we help people find are not just jobs, but roles that bring joy, fulfilment, and a sense of purpose. Together, we can create a world where everyone can say, “I love my job.”