I LOVE MY JOB's IMPACT REPORT 2023/2024
Note from Founder
By Louisa Mordaunt / founder of I Love My Job
In 2010, when I was choosing a name for my new recruitment company, I asked myself the following questions: What am I setting out to achieve? Why am I leaving a job and team I love so much to set up a company on my own? What difference do I want to make?
The answer was simple: there were too many people wasting their working lives in roles that made them unhappy, working for companies that made them unhappy – and this made me unhappy.
I wanted to help.
So, I Love My Job was born.
From day one, I not only wanted to help people find work, but I wanted those jobs to be ones that would positively impact their lives and enable them to say, “I Love My Job”. I wanted to help this become the norm, not just a privilege for a chosen few.
In 2018, I stumbled upon a game-changer: B Corp. It was like finding the missing puzzle piece that completed the picture of ILMJ’s purpose. And by 2021, we proudly waved the B Corp certification flag high, boasting a score of 90.5.
Choosing to embrace the B Corp movement was a turning point for I Love My Job. It became our guiding star, taking our mission to new heights.
Here’s an overview of where we are now and what we are focussed on achieving over the next 12 months.
I hope it helps to further demonstrate ILMJ’s mission, impact and what drives us all to do what we do.
Thank you,
Louisa Mordaunt
Content
INTRODUCTION
CUSTOMERS
WORKERS
BEYOND RECRUITMENT
COMMUNITY
SPREADING THE WORD
ENVIRONMENT
2024/2025 GOALS
ILMJ X HAPPYHQ
THANK YOU
Introduction
Where passion meets purpose in the world of recruitment.
Only 17% of the UK working population can genuinely say they love what they do.
And we are on a mission to change that! 🔥
That’s why we’ve made it our purpose to challenge the status quo & the way we work.
In an industry that is notoriously money-driven, I Love My Job is proud to be one of the first ten recruitment agencies in the UK to become a Certified B Corporation. Joining a community of 1800+ UK companies who are collectively using their businesses as a force for good, ILMJ’s commitment to making a positive impact on our society and environment is official, legal and verified.
As a company that has always been guided by doing the right thing, I Love My Job’s Founder, Louisa, wanted to share how she successfully balances purpose with profit with the hope to inspire new companies to do the same
In this interview, Louisa chats about ILMJ’s B Corp journey so far, why it means so much to her and the team, and why B Corp should be a considered route for all:
Why do you think becoming B Corp means so much to you and the team at I Love My Job?:
LM: More often than not, companies measure success by the money they make, the growth they have, and how many people work for them.
In recruitment, you are usually deemed a good recruiter if you have high billings – but for me, this is not success. To me, success in business is about creating the perfect balance between the positive impact that you make and the profit you generate. It’s about being fair, loving what you do, and doing the right thing.
The difference with the B Corp Certification is that it takes the positive impact that you are making on people and the planet into account when measuring success. That’s why it means so much to me. I’m so proud to be part of this community of businesses coming together to ensure positive change happens. It’s our duty.
How did going through the B Corp Certification help you expand the positive impact that you are making?
LM: Positive impact has always been our north star. I set up I Love My Job to make genuine positive change to people’s lives. I felt that there were too many people in jobs that made them unhappy, working for companies that made them unhappy, and this made me unhappy. I wanted to help fix this. If I could help people say, “I love my job” and earn a living at the same time, then I was doing a good job.
Being a B Corp encourages you to carefully examine every part of your company, keeping in mind the positive influence you have on people, the community, and the planet. We prioritise these impacts in every decision we make.
I Love My Job is proud to be operating differently in the recruitment industry. Can you break down some of the ways that we are re-defining standards?
LM: Yes of course, here are some of the main ways that we are operating differently:
We have a People + Culture Manager who leads the way in ensuring our practices embrace, improve and protect I Love My Jobs culture, company and team.
We have a Brand + Impact manager to ensure that ILMJ is making the most positive social and environmental impact possible, both on an individual and company level.
We measure internal success differently to most companies. ILMJ has always worked to a group revenue target, but this metric alone is not sufficient anymore. We now have targets connected to the number of people that we place in jobs they love, satisfaction of candidates/clients, our culture. Only when we are hitting all these targets do we know that we are doing a good job!
We verify and measure the positive impact that we make to people’s lives through I Love My Job’s Positive Impact Verification tool.
Our six company values (re-defining standards being one of them!) are considered in every company decision we make, every process we introduce, and all performances we review.
We have an active online community of people on our socials, sharing content, opinions, and blog posts tackling social issues that are close to our hearts.
Helping people find jobs they love since 2010.
At I Love My Job, we firmly believe that when individuals are truly passionate about their work, remarkable things happen. Collaboration soars, productivity skyrockets, and engagement reach new heights.
Our mission extends beyond the office walls, as we understand that when people love their jobs, they experience greater happiness, reduced stress levels, and improved mental well-being overall.
Loving your job is proven to:
Increase Job Satisfaction
Lower stress levels
Improve health + wellbeing
Positively impact relationships
Enhance engagement
Increase creativity + motivation
Customers score: 4.0
For over 10 years, we've been connecting talented individuals with companies.
And helping them thrive by finding team members who are passionate about their work!
We match candidates and companies not just based on experience but on value and culture alignment.
100% of our PIV'S came back positive!
We are committed to making a positive difference in the world of work. That’s why we have introduced the Positive Impact Verification (PIV) process, a short survey that confirms if our candidate’s new jobs positively impacted their lives.
PIV from happy candidates:
"How happy do you feel working at…?"
To further our commitment to using our business as a force for good, starting from December 2023, we’re asking all clients to provide I Love My Job (ILMJ) with their updated Employer Net Promoter Score (eNPS) on an annual basis. For clients who haven’t calculated their eNPS within the past 12 months, we’re pleased to offer this service at no additional cost.
In addition to the eNPS, clients have the option to provide us with two internal employee references. This alternative method allows us to ensure and support ILMJ’s positive impact alignment for our candidates and professional partnerships. We firmly believe in transparency and empowering individuals to make well-informed career decisions. These measures help us foster trust and ensure the best possible match between candidates and organisations.
Employee references:
EMPLOYEE REFERENCE #1:
How happy do you feel working at xxx ?
8 / 10
How likely are you to recommend working at xxx to your friends?
8 / 10
If you could describe what it is like working at xxx in one sentence, what would this be?
Such a nice place to be – surrounded by like-minded colleagues who pull together in the same direction
If you could improve one thing about working at xxx, what would this be?
Nothing really – shorter commute? Not much I can do about that!
EMPLOYEE REFERENCE #2:
How happy do you feel working at xxx?
9 / 10
How likely are you to recommend working at xxx to your friends?
10 / 10
If you could describe what it is like working at xxx in one sentence, what would this be?
Interesting – there is always something fun and exciting happening in the office to get involved with.
If you could improve one thing about working at xxx, what would this be?
Can sometimes feel very busy – due to them always wanting to grow and succeed, so can often have quite tight deadlines
Really fun company to work for and the 4 day week is a really good perk. Whatever department you’re in, you get to be involved with game testing and development, so it really helps you understand the product and see the full design process.
Worker score: 35.3
It starts with people.
We believe in the power of investing in our people.
They are the heartbeat of ILMJ and their growth and well-being are at the core of our mission. Through ongoing training, development programs, and a supportive work environment, we empower our team to reach their full potential. By nurturing our employees’ skills, passions, and aspirations, we not only create a positive workplace culture but also ensure exceptional service and outcomes for our clients and candidates.
Test-drive our newly improved onboarding process:
They were the first to test-drive our newly improved onboarding process and provide valuable feedback. We put emphasis on not rushing this part, and embrace the balance of mentoring/shadowing alongside learning on the job. We have a solid structured training process covering all business areas; from our why to our brand identity and most importantly how we create a positive impact, including the ins and outs of the everyday job and to the wider industry.
ILMJ Team feedback:
The whole of the I Love My Job team has involvement in the onboarding journey
Which means at some point you will have 1-on-1 time with everyone in the business. This is done collaboratively so that there is an opportunity to voice feedback, suggest improvements or further contributions along the way. Whilst the onboarding structure and programme looks the same for everyone, its completion and progression will vary from one person to the other, we don’t make it a requirement that you need recruitment experience to join us so we adapt each stage to suit individual needs!
People + Culture Manager:
We appointed our first People + Culture Manager through internal progression Charlotte joined the company in 2019 and developed her HR knowledge through a Level 3 CIPD-accredited qualification, in Human resources, which was funded by I Love My Job.
ILMJ Team feedback:
Recruitment + Operations Lead:
Ash’s journey with I Love My Job has been nothing short of extraordinary. In just one year, she has emerged as a true powerhouse, embodying the spirit of ILMJ. Through her exceptional performance and unwavering determination, Ash has earned two well-deserved promotions and a significant 20% salary increase.
Memory day, wellbeing day, 25 days* + bank holidays:
(28 days after 3 years in the company)
We rolled out a couple of new well-being incentives, in addition to our generous holiday allowance, including 2x well-being days which can be taken at short notice – no questions asked and 1x memory day per year which is a paid day off to create memories with your family/friends (or just yourself) which I Love My Job gifts £100 towards!
ILMJ Team feedback:
1-2-1 / 90 days reviews.
We refreshed our approach to our biweekly, quarterly and yearly reviews and ensure all company and individual goals align and feed into our core values. These are tracked collaboratively through informal bi-weekly 1-2-1s and then reviewed more formally at the end of the quarter and end of the year. We gain valuable feedback by asking individuals to mark their satisfaction and fulfilment against their goals and as a result against our company values.
ILMJ Team feedback:
Well being check-in.
Following internal feedback we made wellbeing check-ins more accessible, currently, we have an off-site 1-2-1 wellbeing catch-up every 6 months to discuss how the year has been so far in relation to work, individual wellbeing and any concerns or struggles. In order to provide the opportunity for spontaneous conversations Tuesday and Friday afternoons are allocated for wellbeing chats with Charlotte, our People + Culture Manager. In cases where it’s more serious or it can’t wait, we’re always on hand as and when it’s needed. However, these slots are available if you fancy a catch-up or have an area you would like to address and work towards.
ILMJ Team feedback:
Charlotte MH first aid at work.
Charlotte completed a level 2 qualification in understanding mental health first aid, and mental health advocacy in the workplace.
This will help us to identify struggles within our team and support them so that we can promote a healthy, open and safe culture of care.
All employees are paid a minimum living wage and minimum family wage.
Ensuring fair compensation and promoting salary transparency, fairness, and banding for progression.
All salaries within the company exceed the statutory minimum wage and national living wage and are proudly benchmarked according to the Real Living Wage (in London) which is set by the Living Wage Foundation, a dedicated organisation working to close the gap on fair pay and the cost of living. We worked on updating all internal job specifications, so they are now values lead and clearly lay out how responsibilities tie into our company’s core values.
We also created clear bandings for the roles and progression within the Recruitment team, this is accessible to the whole company and sets out each level within recruitment, the responsibilities attached to that level, and what would be required at the next level, as well as the salary and commission structure.
Worker satisfaction and empowerment.
I Love My Job has a formal culture review every 12 months, using our sister company HappyHQ! In our last review, we scored an amazing 37.67 out of 40! With our highest scoring areas (100%) across Connection, Wellbeing and Empowerment. Communication, Purpose & Values and Belonging all followed closely behind. We found Appreciation and Leadership, although still high scoring, the two main areas for us to focus on and improve on upon.
A couple of new initiatives we put in place to support this is our Values RECognition board, where we shout out actions and people in the team who showcase our company values in every day as well as going above and beyond.
We also reviewed our company meetings to make them work in the best way they can for the team – this meant introducing 2x weekly recruitment-focused meetings within the REC team, to provide the time and focus on current and prospective workings and then bi-weekly 1-2-1’s to discuss workings on an individual level.
How we go beyond recruitment
We go beyond recruitment to make a positive impact in people’s lives. We believe that everyone deserves to love what they do, and we’re on a mission to help more individuals find fulfilment in their careers.
Through our social media presence and initiatives, we aim to inspire and empower a wider audience to discover their true passions, unlock their potential, and create meaningful work experiences. By sharing valuable insights, career tips, and uplifting stories, we strive to create a community that supports and uplifts one another.
Because life is too short to not love what you do!
Let’s Ask People!
Introducing our latest project: “Let’s Ask People.” We hit the streets to have real conversations with everyday individuals about their jobs and what brings them joy at work. This initiative is all about uncovering the reasons why the majority of UK workers don’t love what they do and, and more importantly, inspiring and educating both individuals and companies on what truly matters in a job, career, and workplace
Do you love your job?
Through “Let’s Ask People,” we aim to shed light on the diverse aspirations and priorities of individuals in their professional lives. By listening to their stories and experiences, we gain valuable insights into what people are truly seeking in their work.
This project serves as a powerful tool to inspire people in various job paths and careers, helping them navigate their own journeys with greater clarity and purpose.
We firmly believe that the key to helping people love what they do lies in understanding their unique desires and aspirations. By actively engaging with individuals from different walks of life, we can shape a better understanding of what truly matters when it comes to finding fulfilment in the workplace.
Do you love your job and you want to share your story to inspire people and companies?
Career tips and advice for everyone:
Why keep this valuable knowledge to ourselves?
Empowering individuals to find jobs they truly love it’s what we do best. That’s why we tapped into the expertise of our dedicated recruitment team to gather their most valuable insights and answer the burning questions frequently asked by candidates.
Through our career tips and advice, we aim to provide a valuable resource that will help individuals confidently navigate the ever-changing world of work. Our goal is to empower a wider audience with practical tools, strategies, and insider wisdom to unlock their full potential and achieve career fulfilment.
We believe that everyone deserves the opportunity to thrive in their careers, and that starts with providing accessible and valuable guidance. By openly sharing our insights, we aim to level the playing field and empower individuals from all walks of life to take charge of their professional journeys.
1-2-1 free career advice and cv tips:
Free coaching sessions
To take things up a notch we introduced free personalised 1-2-1 coaching sessions with none other than the career expert behind I Love My Job, Louisa Mordaunt.
Sometimes people need that extra push and direct guidance to elevate their careers to new heights. That’s why we provide our community with exclusive access to Louisa’s expertise and wisdom. From uncovering your true passions to crafting a stellar resume, she’s got your back every step of the way.
Hiring for diversity series and I Love My Job community blog:
Amplifying the voice of our community!
I Love My Job Community Blog, is a dynamic platform that gives our community members the opportunity to share their valuable insights, experiences, and ideas on the hiring process, social equality in recruitment, and fostering a thriving workplace.
We believe in the power of diverse perspectives and recognise that everyone has a unique story to tell. That’s why we offer this paid writing opportunity, open to individuals of all backgrounds and levels of experience. Whether they’re a seasoned writer or simply have a knack for expressing their thoughts on paper, we welcome every contribution to our community blog.
Community score: 22.7
We are proud to be a female-led company!
100% of the team identifies as women
At I Love My Job, we are proud to be a female-led company, driving positive impact in the world of work. As a B Corporation, we embrace our responsibility to create a more inclusive and equitable workplace for all.
We are committed to breaking barriers, challenging norms, and empowering individuals to find true fulfilment in their careers. With a deep understanding of the unique challenges faced by women in the workforce, we strive to create opportunities and support systems that promote their success and advancement.
Diversity is not just a buzzword but an essential driver of innovation, creativity, and success at ILMJ.
We are proud to cultivate a diverse and inclusive workforce, where individuals from various ethnic and racial backgrounds thrive. We believe in the power of representation and actively strive to create an equitable workplace that reflects the rich tapestry of our society.
33.33% of our workers are from ethnic or racial minorities.
Our commitment to inclusivity goes beyond mere numbers. We have implemented initiatives and policies that promote a culture of respect, belonging, and equal opportunities for all employees. We celebrate the unique perspectives, experiences, and talents that each individual brings to I love my job.
By nurturing a diverse workforce, we cultivate a collaborative environment that encourages the exchange of ideas and promotes personal growth. We firmly believe that diversity fuels our collective strength and enables us to better serve our clients and communities.
Mandatory The Other Box Bias Training.
As a positive impact recruitment agency, we are committed to fostering an inclusive and equitable workplace culture. As part of our dedication to creating a diverse and bias-free environment, we have partnered with The Other Box, a leading organisation in diversity and inclusion training.
In our B Corporation Impact Report, we are excited to highlight our mandatory Bias Training program for everyone at ILMJ. We believe that understanding and addressing biases is crucial in the recruitment process.
So we provide comprehensive training sessions that raise awareness about unconscious biases and equip the ILMJ team with the tools to challenge and overcome them. This training promotes a culture of empathy, understanding, and appreciation for the diverse perspectives and experiences that each individual brings to the table.
50% of ILMJ’s workers have kids.
We understand the importance of supporting working parents in achieving a healthy work-life balance. We are committed to creating an inclusive and supportive environment that recognises the unique challenges faced by parents.
From flexible working arrangements to parental leave policies, we go above and beyond to ensure that parents have the tools and resources they need to succeed. We understand that being a parent is a full-time job in itself, and we strive to create a workplace that accommodates the diverse needs of our people.
Spreading the B Corp Message: Inspiring a Movement for Positive Change! 
We are fuelled by a deep commitment to making a meaningful impact in the world!
That’s why we proudly embrace the B Corp movement and its core values of social and environmental responsibility. We recognise the importance of spreading the B Corp message far and wide. By inspiring other companies to become B Corps, we amplify the collective impact we can make together. It’s a ripple effect of positive change that extends beyond our individual spheres, influencing industries and communities at large.
We aim to ignite a spark in others, empowering them to rethink their approach to business and embrace the B Corp ethos. By sharing our journey and the tangible benefits we’ve experienced as a B Corp, we hope to inspire a wave of conscious businesses that prioritise the people, the community, and the planet.
Becoming a B Corp is not just about gaining a certification; it’s a commitment to being a force for good. It’s about driving innovation, fostering inclusivity, and making a positive impact on society and the environment. We firmly believe that every companies has the power to contribute to a more sustainable and equitable world.
Inspiring companies to join the Bcorp movement!
We are so please to have been invited to workshops and talks where we shared our B Corp journey and inspired other companies to embark on their own sustainable and socially responsible path. It was an incredible opportunity to spread the message of positive change and motivate organisations to join the B Corp movement.
At I Love My Job, we go the extra mile in curating exceptional gift boxes for our candidates. We believe in supporting and promoting B Corp companies and sustainable products, ensuring that each gift box is a reflection of our commitment to social and environmental responsibility. From delicious organic snacks to ethically sourced accessories, our gift boxes are thoughtfully crafted to inspire and delight. We take pride in showcasing the incredible work of B Corp businesses and their dedication to making a positive impact. With every gift box, we aim to create a memorable experience while contributing to a better world.
Gift box full of love and suistanable products:
Environment score: 8.6
We're a proud climate positive workforce
At I Love My Job, we’re not just passionate about helping people find fulfilling careers; we’re also committed to making a positive impact on the planet. That’s why we’ve partnered with Ecologi to become a climate positive workforce.
Through our partnership, we actively offset our carbon emissions and invest in projects that combat climate change. By taking responsibility for our environmental footprint, we strive to create a sustainable future for generations to come. We believe that every action counts, and together, we can make a real difference.
50 tones of CO2e avoided
1 year of climate impact
1k trees planted
2024/2025 Goals 🌍
WORKERS
- Expand financial benefits for non-executive workers by maintaining bonuses or profit-sharing and implementing cost-of-living adjustments that match inflation rates.
- Increase the percentage of full-time and part-time workers receiving formal training on cross-job functions by implementing Lunch & Learn sessions
- Maintain and enhance our current worker engagement practices, including formalised feedback mechanisms, employee input processes, and regular reviews of complaint systems, whilst exploring new ways to further empower our workforce.
COMMUNITY
- Strengthen our diversity, equity, and inclusion practices by maintaining current initiatives, such as inclusive job postings, job description analyses, employee training, and pay equity analyses, while setting specific, measurable diversity improvement goals.
- Promote diversity within our supply chain by maintaining our policy to give preference to suppliers with ownership from underrepresented populations and by tracking the diversity of ownership among our suppliers.
- Maintain and potentially increase our current level of purchases from companies that are majority-owned by women or individuals from underrepresented populations, aiming to consistently exceed 50% of total purchases.
- Increase our current level of per capita worker time donated to volunteer, community service, or pro bono activities, aiming to sustain at least 5% of total work hours
-
Enhance collaboration with stakeholders, including competitors, by continuing to provide data or contribute to academic research on social or environmental topics, participating in public forums, and offering public resources to improve social or environmental performance.
ENVIRONMENT
- Enhance our environmental management system by maintaining our policy statement, conducting an assessment of our environmental impact, and establishing stated objectives with quantifiable targets for key environmental aspects of our operations.
- Achieve and sustain 100% of our energy use from renewable sources, building on our commitment to sustainability.
- Achieve and sustain 100% of our energy use from low-impact renewable sources, including both purchased and onsite-generated renewable energy.
- Monitor and record water usage, set specific reduction targets relative to previous performance, and achieve the reduction targets established during the reporting period.
- Maintain our zero waste to landfill/ocean status, while beginning to regularly monitor and record waste production, and explore the establishment of future reduction targets.
CUSTOMERS
- Enhance customer satisfaction and retention by continuing to monitor satisfaction, share results internally and publicly, and achieve specified satisfaction targets.
- Strengthen our product impact management by maintaining regular monitoring of customer outcomes, incorporating customer feedback into product design, and implementing formal programmes to continuously improve customer outcomes.
GORVERNANCE
- Enhance stakeholder engagement by maintaining our advisory board with stakeholder representation, following formal procedures to address engagement results, and reporting these results to the highest level of company oversight.
- Strengthen ethical decision-making and corruption prevention by maintaining our Code of Ethics, whistleblower policy, and internal financial controls, while conducting regular ethics-focused risk assessments.
- Enhance financial transparency by maintaining quarterly disclosure of all financial information (except salary data) to employees, continuing our intentional education programme on shared financials, and publicly reporting our financial statements.
Changing the world of work as we know it!
Introducing a powerful alliance that is set to revolutionise the world of work!
Introducing a powerful alliance that is set to revolutionise the world of work: I Love My Job and HappyHQ have joined forces. Founded in 2021 by Janine Jacobs and Louisa Mordaunt, HappyHQ is a people-first company culture specialist. Created on the belief that today’s workplaces should be places where people feel engaged, valued, and heard; HappyHQ takes a fresh approach to culture planning; by giving each employee a voice.
HappyHQ takes away the “guesswork” from culture design.
Understanding the complexities of company culture; Louisa and Janine created HappyHQ’s culture model based on 8 guiding culture principles. Each culture principle is rooted in deep insights and desires from what they want and expect from their place of work. Using this framework, companies can accurately, assess, plan, and communicate their culture goals with clarity, stability, and high engagement through HappyHQ’s culture audits, workshops toolkits, and consultancy support.
For HappyHQ it’s making sure every client has the right culture foundations in place, which will then impact the way a company recruits, attracts, onboards, fires, rewards, and recognises people for the work they do.
Thank you!
A huge shout-out and gratitude to everyone who has been part of our incredible B corp impact journey! Your unwavering support, dedication, and belief in our mission have been absolutely priceless. Together, we are transforming the world of work and inspiring others to find true love in what they do.Let’s continue leading the way, spreading positivity, and creating a future where work is a source of boundless joy and fulfilment. Thank you for being a vital part of this amazing movement! See you next year.
I Love My Job.
