Operations Manager (REF 1236)

• Up to £65,000
• London (office based)

A dynamic and design-led consumer goods brand is seeking an experienced and highly organised Operations Manager with excellent experience of working within a wholesale company, to oversee the seamless coordination of supply chain, logistics, and fulfilment across multiple sites. Acting as the bridge between production, sales, and distribution, this role is integral to ensuring operational efficiency and delivering high-quality products to customers across 90+ countries.

This is a fantastic opportunity for a proactive, hands-on and strategic leader who thrives in a fast-paced, creative environment and enjoys problem-solving, process optimisation, and team leadership.
What you’ll do:

• Oversee the day-to-day operations and logistics, ensuring smooth communication between departments and external partners.
• Take ownership of supply chain processes, ensuring timely and efficient delivery of products to B2B & B2C customers.
• Manage stock and inventory levels, working closely with sales and production teams to maintain optimal allocation across various sales channels.
• Oversee international shipments, customs clearance, and import/export compliance, ensuring smooth fulfilment and cost efficiency.
• Lead and develop relationships with key logistics partners and warehouse teams to streamline distribution.
• Manage and optimise product listings across multiple e-commerce platforms (e.g., Amazon, Faire) to ensure seamless integration and order fulfilment.
• Act as the key liaison between the London HQ and northern-based warehouse, ensuring alignment and operational efficiency between sites.
• Be responsible for CRM database management, liaising with external providers to troubleshoot issues and optimise functionality.
• Oversee IT and support systems, managing service providers and contracts as needed.
• Develop and implement KPIs and tracking systems to monitor performance and drive continuous improvement.
• Lead by example in managing a small but highly capable team, creating an environment where people are empowered to drive the business forward.
• Take a hands-on approach to problem-solving, quickly identifying and implementing solutions to operational challenges.

What you’ll need:

• Proven experience in operations, supply chain, or logistics management within a fast-paced, product-based business (ideally homeware, gifting, stationery, party or retail).
• A strong commercial mindset, with experience negotiating contracts and supplier agreements.
• Experience managing international logistics, warehousing, and fulfilment operations.
• Must be experienced in exporting, including managing paperwork, tariffs and also changes in regulations.
•  Strong leadership skills with the ability to inspire and motivate a team.
• Highly organised with exceptional problem-solving and decision-making abilities.
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• High proficiency in Excel, CRM systems, and supply chain software.
• Experience working in an SME environment, where multitasking and adaptability are key.

This is a fantastic opportunity for an experienced operations professional who enjoys working in a creative and entrepreneurial environment. If you love optimising processes, managing multiple projects, and making a real impact, we want to hear from you!

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.