Account Manager, homewares (REF 1290)

• £35,000 – £45,000 DOE
• Surrey / West Sussex

An award-winning consumer products business is looking for a driven and motivated Account Manager to join their team to manage their retail accounts.  This is newly created position due to continued company growth and success.

We are looking for someone with Account Management experience and a background working with consumer products. Creating market leading products and providing exceptional service is so key for this business, so you will be a natural relationship builder and highly organised, with great project management skills too. This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.

Key responsibilities for this Account Manager role include:

• Deliver timely and tailored communication to customers, addressing their specific needs
• Acquire comprehensive product knowledge to promptly address customer inquiries
• Ensure products for assigned accounts adhere to customer needs and regulatory standards by thoroughly assessing requirements and coordinating with internal Quality Assurance specialists
• Monitor each customer order from inception to delivery and invoicing, ensuring clarity on responsibilities, requirements, and deadlines within internal teams
• Collaborate with Sales Coordinators to promptly and accurately complete customer-specific documentation
• Provide accurate quotations and ensure order documentation precision
• Organise daily tasks to meet customer needs and swiftly address urgent queries
• Proactively manage internal and external deadlines, utilising available software support
• Align customer strategy and share key dates with the Key Account Manager
• Ensure product samples meet company standards before dispatch
• Identify customer requests requiring escalation to the Key Account Manager

Skills & experience required:

• Experience in an Account Management or similar position working with consumer products
• A background working on private label / made to order product ranges a benefit
• Experience with consumer product a benefit
• An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners
• A customer-centric approach and desire to provide outstanding customer experience within a B2B setting is a must
• A natural problem solver, quick learner
• Ability to manage multiple projects and workflows at once while managing conflicting priorities
• Fantastic attention to detail with good MS office skills
• Proactive, logical thinker and a great team player

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.