Key Account Support, beauty brand

• £35,000 – £37,000, depending on experience
• Watford

A scaling beauty brand, stocked in hundreds of global retailers, is looking for a proactive and highly organised Key Account Support to join their growing team. This is a pivotal role working closely with their key, national and online retailers, as well as their global distributors, ensuring flawless order management and operational efficiency.

This role would suit someone who thrives in a dynamic, collaborative environment and is eager to take ownership of key processes. With direct responsibility for overseeing the lifecycle of orders for all retail accounts, you’ll manage and coordinate efforts to ensure products are delivered on time and in full.

Key responsibilities will include:

• Managing the full order lifecycle for all retailer and distributor accounts, ensuring on time, in full delivery.
• Thoroughly understanding the unique needs of each customer and ensuring that these measures are all met.
• Sales order processing, from order placement through to fulfilment – liaising with internal teams and external warehouses to ensure accuracy and timeliness.
• Acting as the key contact for customer queries relating to product specs, samples, compliance documentation and delivery updates.
• Producing regular WIP reports for your accounts to monitor stock, flag issues early and support effective allocation.
• Working with the shipping team, keeping on top of all shipping dates, taking relevant action to update any retailers should there be delays.
• Liaising across operations, sales, compliance, shipping and production teams to ensure seamless communication and alignment on priorities.
• Managing bespoke requirements and ensuring associated costs and approvals are clearly tracked and documented.
• Taking the initiative to identify and implement operational process improvements across the team.

Experience and requirements for this role:

• Strong experience in senior level sales support within a consumer goods or FMCG business.
• Experience managing orders for a variety of customer types (from Nationals to independents and online), as well as global exposure (distributors etc.)
• Excellent attention to detail, strong organisational skills and the ability to multitask effectively.
• Clear and confident communication skills – able to liaise professionally across teams and with customers, and to push back when required.
• Good Excel and numeracy skills.
• A proactive, solutions-focused mindset with a desire to continuously improve systems and processes.
• Experience mentoring or line managing a team member is highly desirable.
• Positive, calm under pressure, and able to adapt to shifting priorities in a fast-paced environment.

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.